Behavioural Design and Algorithmic Management
- Data-aware and data-blind thinking: how leaders balance data and intuition
- Cynefin framework: simple, complicated, complex, and chaotic situations; where algorithms work and where human judgement is needed
- Case: classification using the Cynefin framework
- The role of a leader in the AI era: combining analytics and empathy (human-in-the-loop)
Behavioural design: principles of nudging
- Foundations of Nudge theory: how small changes in the environment can predictably influence people’s choices without direct orders
- COM-B: three factors of behaviour — capability, opportunity, motivation
- B=MAT: behaviour formula = motivation × ability × trigger
- MINDSPACE and EAST: methods for developing nudges and the ethical boundaries of nudging
Designing nudges and prototyping
- Nudge Canvas 2.0: step-by-step intervention planning
- Quick wins: micro-feedback, social anchors
- Practice: teams create 2–3 nudges to change behaviour
Narrative Leadership
- A leader as a creator and carrier of stories
- A leader’s personal narrative
- Storytelling for communicating change: the “Hero–Guide” archetype
- Team collective narrative
- Practice: creating a change story, a team narrative