Systematic Approach to Conflict Resolution and Prevention

232000,00

₸

₼800
2 days | 16 academic hours

Trainings are conducted when forming a group of 7 or more people
Language of the training - Azerbaijani.

Dates:
Baku, June 21-22

Please note: the date of the training may change.
✨ Please check the exact dates with the coordinators.

Training objectives

What You Will Gain

Day 1

Day 2

Training objectives

Study the key concepts and root causes of conflict
Understand conflict types, levels, and escalation
Understand conflict management strategies and their application in different situations
Learn how to de-escalate and manage high-intensity conflicts, including emotionally charged situations
Master the psychological aspects of conflict and the impact of personality on its emergence and resolution
Learn how to prevent conflict situations and navigate them successfully

What You Will Gain

The ability to analyse and diagnose conflict situations
The ability to apply different conflict management strategies
A practical framework for de-escalating and managing high-intensity conflicts
The ability to develop a personal plan to improve conflict management skills
The ability to prevent conflict situations and resolve them effectively
Training materials in electronic format
Professional recommendations from an expert trainer
EY Academy of Business Certificate

Day 1

Introduction to conflict studies and conflict diagnostics

Game: “Defining Conflict”
Core conflict concepts and causes, conflict types, and escalation
Group exercise on analysing different conflict situations and identifying the type and level of conflict

Conflict management strategies

Thomas-Kilmann conflict management strategies questionnaire
Overview of conflict management strategies — avoidance, accommodation, compromise, competition, and collaboration — and their application in different situations
Role plays on applying different strategies in assigned conflict scenarios

High-intensity conflict situations

Game: “Conflict Triggers”
De-escalation techniques and management of high-intensity conflicts, including emotionally charged conflict situations
Group discussion and review of completed role plays, development of an action plan for de-escalation

Psychological aspects of conflict

Game: “Who Am I?”
Psychological aspects of conflict, the impact of personality and communication style on conflict, and working with inadequate or mentally unstable counterparts
The power of habit: how we respond to conflict
Individual self-reflection exercises and assessment of one’s conflict management style, followed by discussion of the results in the group

Day 2

Long-standing conflicts within a team

Game: “Who Would You Like to Communicate With?”
Causes of long-standing conflicts and the factors that sustain them, methods for diagnosing and resolving them
Group work on developing a plan to resolve a long-standing conflict based on a specific case

Teamwork and collaboration

Game: “Red and Black”
Building effective teams, the role of trust and collaboration in conflict management, and collaborative strategies
Establishing team rules that help prevent conflict
Game: “Difficult Negotiation Participants” — analysis of participant types in negotiations and strategies for interacting with them

Intervening in conflict

Intervention scenario — participants role-play a situation where third-party intervention is required to resolve a conflict
The role of the mediator and arbitrator in conflict management, mediation and arbitration techniques
Practical mediation exercises, analysis of successful and unsuccessful interventions

Post-conflict recovery and prevention

Discussion of practical cases — participants share their own examples of resolved and unresolved conflicts
Post-conflict recovery strategies, relationship strengthening, and prevention of repeated conflicts
Individual assignment on developing a personal plan to improve conflict management skills, followed by discussion and feedback in the group