- Algorithm for assessing changes: conducting analysis by blocks (processes, technology, people)
- Evaluation of the impact level of key changes
Practice: identifying key changes and analyzing their impact
- Communication plan and its components
- Examples and principles for using communication tools and evaluating their effectiveness
Practice: developing a communication plan for participants’ change projects
- Overcoming barriers to change: managing resistance
- Root causes of reactions, psychological needs, and the S Curve
- Team motivation: tools and their importance for project success
Practice: practicing non-material motivation tools
- The necessity of cementing changes
- Embedding changes into culture: how to ensure innovations are seen as “the new normal”
- Tools for the “Refreezing” stage
Practice: selecting activities to solidify changes