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Effective Communication in Internal Audit

$
1800.00
Register
2 days | 16 academic hours

Training objectives
Training program Day 1
Training program Day 2

Training objectives

  • Improve the quality of interviews
  • Reduce the number of difficult situations during negotiations
  • Increase the effectiveness of interactions with stakeholders

Training program Day 1

  • General communication issues
  • The role and objectives of an internal audit department employee
Practice: self-Identification
  • Types of communication in internal audit: negotiations, interviews
  • Negotiation techniques
  • Preparation
  • Establishing contact
  • Gathering information during negotiations
  • Offering and discussing recommendations
  • Reaching agreements
Practice: establishing contact

Training program Day 2

  • Interview techniques and necessary skills
  • Key stages
  • Defining the purpose of the interview
  • Types of questions
  • Gathering information during the interview
  • Concluding the interview
Practice: question funnel
  • Specifics of conducting group interviews
  • The language of benefit
Argumentation model
Practice: argumentation of proposals
  • Active listening
Practice: verbalization
  • Reaching agreements
  • Handling difficult situations
  • Practice: how to improve interaction in difficult situations