Introduction. What is IT and Who Needs It (People, Processes, Technologies)- Introduction to ICT (Information and Communication Technologies): Infrastructure, computers, networks, servers, gateways
- The foundation of your IT infrastructure
Money in IT. Return on Investment from Projects- How to calculate financial efficiency in IT
Practice: calculating the return on investment in a project
Money in IT. Risk Prevention and Loss Prevention- How to assess IT risks from a financial perspective
Practice: risk assessment using a risk matrixStandards. Enterprise Maturity Levels from an IT Perspective- ITIL 4, MOF 4.0, COBIT 2019 (IT management standards)
Business Process Optimization. UC, Document Management, Corporate Time Management- How to make employees’ work efficient and controllable
Databases and Business IntelligenceHow to assess the performance of an enterprise using numbers and graphs