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Effective Communication and Assertiveness: How to Achieve Desired Outcome Without Conflicts

$
1800.00
Register
2 days | 16 academic hours

Training objectives
Training program Day 1
Training program Day 2

Training objectives

  • Systematize your communication experience and gain a conscious perspective on communication principles
  • Obtain a proven set of fundamental communication tools
  • Minimize communication barriers
  • Consider your needs and the interests of your conversation partner
  • Provide accurate and constructive feedback
  • Demonstrate confidence in communication
  • Become a partner in communication for clients and colleagues

Training program Day 1

Introduction: Types and Components of Communication. Assertiveness in Communication
  • Concept of assertiveness
  • Communication and behavior styles and their key characteristics
Practice: strengths and risk areas of each communication and behavior style
  • Analysis of one’s own behavior style
Assertiveness Techniques
  • Rapport and connection in communication
  • Levels of rapport according to Robert Dilts
Practice: building rapport through values
  • Six techniques of assertive behavior
Practice: assertive behavior
Communication Structure
  • Game «Blind Communication»
  • Process and goals of communication
  • Three-focus attention in communication
  • The cycle of a business conversation

Training program Day 2

Active Listening Techniques
  • Levels of listening
  • Stages of information perception in communication: description, understanding, acceptance, evaluation
  • Five active listening techniques
  • Practice of the paraphrasing technique
Destructive Habits in Business Communication
  • Difference between a skill and a habit
  • The habit cycle
  • Three signs of a destructive habit in communication
  • Key destructive habits in communication
Practice: questions to increase awareness
Developing an inner observer
Argumentation and Counterargumentation
  • Basic principles of argumentation
  • Argumentation errors
Practice: identifying argumentation errors